rtk99 Privacy Policy — Your Data, Your Rights

📄Introduction

This Privacy Policy ("Policy") describes how rtk99 ("rtk99", "we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to players and visitors who use the rtk99 website at rtk99.bet and all associated services (collectively, the "Platform"). This Policy forms part of the rtk99 Terms and Conditions. By creating an account or using the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

This Policy applies to all players and users regardless of their location within Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and regardless of which device or browser they use to access the Platform. If you do not agree with the practices described in this Policy, you should not use the rtk99 Platform. Questions about this Policy may be directed to our support team at [email protected].

⚙️How We Use Your Data

rtk99 uses personal data only for specific, legitimate purposes directly related to the operation of the Platform and the delivery of services to you as a registered player. We do not sell your personal data to third parties. The purposes for which we process your personal data include:

• Account registration, identity verification, and ongoing KYC compliance — to confirm your eligibility to use the Platform and to meet our obligations under applicable anti-money-laundering requirements.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfer channels — to settle your financial transactions accurately and in a timely manner.
• Personalising your experience on the Platform — including game recommendations, promotional offers, and responsible gaming alerts — based on your activity history and stated preferences.
• Fraud prevention, security monitoring, and detection of prohibited conduct — including collusion, bonus abuse, use of automated tools, and money laundering — to protect the integrity of the Platform and the interests of all players.
• Customer support — to respond to your queries, resolve disputes, investigate complaints, and maintain records of our communications as required by law.
• Legal and regulatory compliance — including responding to lawful requests from competent authorities, fulfilling record-keeping obligations, and enforcing these Terms against users who breach them.

🤝Sharing Your Data

rtk99 does not sell personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processing partners — including bKash, Nagad, Rocket, Upay, and local bank institutions — solely for the purpose of processing your deposits and withdrawals in accordance with your instructions.
• Identity verification and KYC service providers — third-party services that help us verify your identity and age in compliance with applicable requirements.
• Game content providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other studios whose games are hosted on the Platform — may receive session identifiers and game activity data required to operate their games.
• Law enforcement and regulatory authorities — where rtk99 is legally required to disclose your personal data in response to a lawful request, court order, or regulatory investigation.

All third parties with whom rtk99 shares personal data are bound by data processing agreements requiring them to handle your data with the same level of care and security that rtk99 applies. rtk99 remains responsible for how your data is handled by its processors and will take appropriate action if any processor fails to meet these standards.

🔒Data Security

rtk99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures are designed to be appropriate to the sensitivity of the data we hold and to the risks posed by the environments in which we operate.

Despite these measures, no online platform can guarantee absolute security. If rtk99 becomes aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take prompt steps to mitigate the impact of the breach.

✅Your Privacy Rights

As a player registered on the rtk99 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered mobile number. We will respond within 30 days of receiving a valid request.

• Right of access — you may request a copy of the personal data rtk99 holds about you, together with information about how it is used and with whom it has been shared.
• Right of rectification — you may request that rtk99 correct any personal data it holds about you that is inaccurate or incomplete. Where the inaccuracy relates to identity data, we may require you to submit supporting documentation.
• Right of erasure — in certain circumstances you may request that rtk99 delete your personal data. This right is not absolute — rtk99 may be required by law to retain certain data for minimum periods, and we may decline an erasure request where deletion would prevent us from meeting legal obligations.
• Right to restrict processing — you may request that rtk99 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection to processing is being considered.
• Right to data portability — where rtk99 processes your data by automated means on the basis of your consent or a contract with you, you may request a structured, commonly used, machine-readable copy of the data that you provided to us.
• Right to object — you may object to rtk99 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though rtk99 may be able to demonstrate compelling legitimate grounds that override your objection.

rtk99 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be applied. We may also ask you to verify your identity before responding to your request, to protect your data against unauthorised access.

🔄Changes to This Privacy Policy

rtk99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make a material change to this Policy, we will update the effective date displayed at the top of this page and, where the change significantly affects your rights, we will notify you directly via the contact details registered on your account.

Your continued use of the rtk99 Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, you must cease using the Platform and may request deletion of your account and personal data by contacting [email protected]. It is your responsibility to review this Policy periodically to stay informed of any updates.